Refund policy

According to our policy, for hygienic reasons, face covers are a final sale and cannot be exchanged or refunded.

Any purchase of personalized face covers is also a final sale and cannot be exchanged or refunded.

If you have received a damaged face cover, in order to facilitate the return and exchange process, please let us know in advance of the problem by sending an email to, indicating your name and invoice number. If we do not receive this email, we will not be able to process your request and your face cover will be returned to the original shipping address, without exchange.

All exchange requests must be made by mail within 15 days of the delivery date. After this delay, it will be impossible for us to proceed with an exchange.

Nezmaské inc. will reimburse the shipping fees for a defective face cover that is returned to us. Shipping fees will not be reimbursed if the face cover returned and inspected has no defect.

When shipping your return and exchange, please place the face cover in its original packaging.

Face covers can only be exchanged for the same model and size, subject to availability and only by prior request by email to No refunds will be made.

Face covers must be new, in their original condition. They must not have been worn, altered, washed or damaged.

Face covers must be returned with their tags attached and original packaging, along with the receipt.

Nezmaské inc. reserves the right to refuse returns and exchanges that do not comply with our policy. In this case, the face covers will be returned to you. Please send an email to